ph 31 Privacy Policy

When you register and use ph 31, we collect certain personal information that is necessary to operate your account and deliver our services. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or withdrawals. We also collect technical data such as your IP address, device type, browser information, and session activity logs, which help us maintain platform security and improve your experience. During identity verification, we may request a copy of a government-issued ID to confirm your eligibility as a player in the Philippines. All information collected is limited to what is genuinely needed — we do not collect data beyond what is required for account management, transaction processing, and regulatory compliance. You are responsible for ensuring that the information you provide is accurate and kept up to date through your account settings. If any of your details change, please update them promptly to avoid disruption to your account access or payment processing.

The personal information we collect is used exclusively to operate and improve the ph 31 platform for members in the Philippines. Your account details are used to verify your identity, process deposits and withdrawals, and communicate important account-related updates to you. Transaction data is retained to maintain accurate financial records and to comply with applicable regulatory requirements. Technical and usage data helps us identify and resolve platform issues, optimise performance, and protect against fraudulent activity. We may use your contact information to send you service notifications, security alerts, or responses to your support enquiries — we do not send unsolicited marketing messages without your consent. Your data is never sold, rented, or traded to third parties for commercial purposes. Access to your personal information is restricted to authorised ph 31 personnel and trusted service providers who require it solely to deliver platform services on our behalf.

ph 31 takes the security of your personal data seriously and applies industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored in protected environments with restricted access controls. We conduct regular security reviews to identify and address potential vulnerabilities in our systems. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities in accordance with applicable Philippine data protection law. Your account is protectedby a password that only you control — we strongly recommend using a unique, strong password and enabling any available security features on your account. You should never share your login credentials with anyone, and ph 31 will never ask for your password via email or chat. If you suspect that your account has been accessed without your authorisation, please contact our support team immediately using the details in the footer below.

ph 31 does not sell, rent, or disclose your personal information to third parties for their own marketing or commercial purposes. We may share limited data with trusted service providers — such as payment processors, identity verification partners, and platform infrastructure providers — strictly to the extent necessary for them to deliver services on our behalf. All third-party partners are contractually required to handle your data securely and in accordance with applicable data protection standards. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so. In such cases, we will only provide the minimum information necessary to satisfy the legal obligation. We do not transfer your personal data to parties outside of these defined categories, and we do not engage in automated profiling or decision-making that produces legal effects on your account without human review. If you have concerns about how a specific third party handles your data, please contact our support team for clarification.

As a member of ph 31 and a resident of the Philippines, you have rights over your personal data under applicable data protection law. You have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to request deletion of your data where it is no longer necessary for the purposes for which it was collected. You may also object to certain types of processing or request that we restrict how we use your data in specific circumstances. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page — we will respond to your request within a reasonable timeframe and in accordance with our legal obligations. Please note that some data may need to be retained for regulatory or legal compliance purposes even after an account closure request. If you believe your data rights have not been respected, you have the right to raise a complaint with the relevant data protection authority in the Philippines.

ph 31 uses cookies and similar tracking technologies to maintain your session, remember your preferences, and ensure the platform functions correctly across your visits. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to log in or use core features. We may also use analytics cookies to understand how members navigate the platform, which helps us identify areas for improvement and optimise the overall experience. No tracking data collected through cookies is sold to third parties or used for external advertising purposes. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit some platform functionality. By continuing to use ph 31 after being informed of our cookie practices, you consent to their use as described in this policy. For more information about how cookies work and how to control them, most modern browsers include built-in guidance in their settings menus.

We retain your personal data for as long as your account remains active and for a defined period after closure, as required by applicable regulations in the Philippines. Transaction records, identity verification documents, and account activity logs may be kept for a minimum period to satisfy anti-money laundering, tax, and gaming regulatory requirements, even after you have requested account closure. Once the mandatory retention period has elapsed, your data will be securely deleted or anonymised so that it can no longer be linked to you as an individual. If you wish to close your account and request deletion of your data, please contact our support team at the address provided in the footer. We will confirm the closure and advise you of the applicable retention period for any data we are legally required to keep. You will not receive marketing communications after account closure, and your data will not be used for any new processing activities once the retention period ends. For questions about how long specific types of data are kept, our support team can provide further guidance.

ph 31 may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable legal requirements in the Philippines. When we make changes, the updated version will be published on this page with a revised date at the top. It is your responsibility to review this page periodically to stay informed of how we handle your personal data. Continued use of the platform after an update has been published constitutes your acceptance of the revised policy. If any changes significantly affect your rights or how we process your data, we will make reasonable efforts to notify you through a platform notice. For any questions about this policy or recent changes, please refer to our FAQ page or contact our support team directly. We are committed to keeping this policy clear, accurate, and up to date for all members across the Philippines.